We have tried to keep these as straight forward as possible. Please bear in mind, Charity Railtours is a not-for-profit organisation. Below we list any charges that might be incurred due to cancellation or refund but we have kept these costs to a minimum (sufficient to cover postage, printing and sundries etc).

  1. The ticket you purchase is also a seat reservation. There are NO walk-up fares available for our services, we only sell enough tickets for the accommodation available.

  2. Your ticket is ONLY valid for travel on the Charity Railtours’ service named thereon. Your ticket is NOT valid on any train operated by any other operator.

  3. Occasionally there are last minute changes to traction, the train, the route or the date. Mechanical failure, emergency engineering work or other outside influences can force alterations; however, we will do everything possible to deliver the trip we have advertised. We reserve the right to amend the traction, train or route and shall not incur any liability to our customers.

  4. On the date of your trip, we might need to react to delays and diversions etc, caused by circumstances beyond our control. We shall not incur any liability for late-running or missed connections.

  5. We advise all passengers to please allow plenty of time for your journey to your joining station as we will not be able to hold the train for late-comers.

  6. In the regrettable instance of insufficient ticket sales, we reserve the right to cancel the tour. All passengers will be issued a full refund of the ticket price by cheque. No other liability will be incurred.

  7. We understand that sometimes passengers’ circumstances change and you might require a refund as you can no longer travel. Please note we can only issue refunds up to thirteen weeks prior to travel. This is because at that cut-off point, Charity Railtours is liable for payment of a deposit to the train operator.

  8. At present all refunds will be in the form of a cheque and will equal the purchase price of your tickets, minus a 3% admin charge to cover card handling fees and postage etc.

  9. Regrettably, we are not able to refund a passenger who wishes to cancel within thirteen weeks of the tour date.

  10. We recommend, for complete peace of mind, that customers consider purchasing travel insurance.